Shipping policy

SHIPPING POLICY

Last updated: 01/07/2026

At NORDEGA, we aim to keep delivery simple, clear and reliable.

ORDER PROCESSING

Once your order has been confirmed and payment has been received, we aim to prepare your order for delivery or collection within up to 5 working days.

Working days are Monday to Friday and do not include weekends or bank holidays.

For custom, made-to-order or larger items, timescales may vary depending on the agreed design, finish, materials and delivery arrangements. We will confirm any specific timescale with you before your order is accepted.

DELIVERY AREAS

Delivery options may depend on your location, the size of the item and the access available at the delivery address.

If delivery is available for your order, we will confirm the delivery details with you before the order is finalised.

DELIVERY COSTS

Delivery costs may vary depending on the item, location and delivery requirements.

Any delivery cost will be confirmed before your order is accepted.

CUSTOM AND MADE-TO-ORDER ITEMS

Many NORDEGA products are handcrafted or made to order.

If your item is custom-made, the delivery or collection timeframe will be discussed with you as part of the order process.

We will keep you updated if there are any changes to the expected timescale.

ACCESS REQUIREMENTS

For larger items, please make sure the delivery address is suitable before placing an order.

Please tell us about any access issues such as stairs, narrow doors, restricted parking, tight hallways or difficult access.

If access information is not provided and this affects delivery, we may need to rearrange delivery or discuss additional costs.

DELIVERY DELAYS

We do our best to meet agreed delivery timescales, but delays can sometimes happen due to circumstances outside our control.

If there is a delay, we will contact you as soon as reasonably possible.

DAMAGED OR INCORRECT ITEMS

Please inspect your item when it arrives.

If your item arrives damaged, incorrect or there is an issue with your order, please contact us as soon as possible at:

nordega@outlook.com

Please include your name, order details and clear photos of the issue where possible.

COLLECTION

Where collection is agreed, we will confirm the collection location, date and time with you directly.

Please do not arrive for collection until a collection arrangement has been confirmed.

QUESTIONS

If you have any questions about delivery, collection or access requirements, please contact:

NORDEGA
nordega@outlook.com